Text Animator - Troubleshooting

Text Animator - Troubleshooting

This article can help you to use Text Animator when you are seeing the following issues:

1- Restart error appear

2- Impossible to login

3 - Text Animator blank window


 

 

First step :

Please deactivate any security system available on your system and then check again if the Text Animator works fine or not

 

 

Second step :

 1- Make sure you haven't set any character except numbers and letters for the windows username or mac username. (It isn't related the Text Animator username)

If you've set the special characters for the username, you can change it or create another username and install Text Animator again.

 

Third step :

Be sure that you are using AE 2018 and above ( we recommend 2018 and 2019 )

Now in rare situation you need to copy a file manually so please follow the steps depends on the OS you are using :

 

MAC devices:

1- Download 

2- Extract it.

3- Copy the folder into /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

 

WINDOWS devices:

1- Download ( right click -> save as )

2-  Copy the file into C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\

 

After that please restart AE to see if the issue happens again or not.

 

 

Fourth step :

Now if none of above option works please download our iPC files from following link

Extract the downloaded file and now

if you are using Windows Os just double click on ipc.exe file and wait for "server running: 127.0.0.1:45033" to appear , after that close Text Animator and AE and run them again to see if there is any improvement.

 

if you are using MacOs move the ipc file ( the one without the extension ) to your desktop and then open your system terminal and enter following command 

Sudo ~/Desktop/ipc

 now your system ask for your account password , enter it and hit enter to run the ipc file , now restart AE and check Text Animator again

 

if you have any further questions please visit our help center.


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