Motion Factory - Troubleshooting

Motion Factory File Manager - Troubleshooting

This article can help you to use Motion Factory when you are seeing the following issues:

1- Restart error appear

2- Impossible to login in Motion Factory

3- Impossible to use the import button

4- Motion Factory blank window

5 - Import button does not work at all

 

 

First step :

Please deactivate any security system available on your system and then check again if the Motion Factory works fine or not

 

 

Second step :

 1- Make sure you haven't set any character except numbers and letters for the windows username or mac username. (It isn't related the Motion Factory username)

If you've set the special characters for the username, you can change it or create another username and install Motion Factory again.

 

Third step :

Be sure that you are using AE or PR 2017.1 and above ( we recommend 2018 and 2019 )

Now in rare situation you need to copy a file manually so please follow the steps depends on the OS you are using :

 

MAC devices:

1- Download the attached file "MotionFactory.plugin.zip".

2- Extract it.

3- Copy the folder into /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

 

WINDOWS devices:

1- Download the attached file "MotionFactory100.aex".

2-  Copy the file into C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\

 

After that please restart AE and PR to see if the issue happens again or not.

 

 

Fourth step :

Now if none of above option works please download our iPC files from following link

Extract the downloaded file and now

if you are using Windows Os just double click on ipc.exe file and wait for "server running: 127.0.0.1:45033" to appear , after that close AE or PR and motion factory and run them again to see if there is any improvement.

 

if you are using MacOs move the ipc file ( the one without the extension ) to your desktop and then open your system terminal and enter following command 

Sudo ~/Desktop/ipc

 now your system ask for your account password , enter it and hit enter to run the ipc file , now restart AE or PR and check Motion Factory again

 

if you have any further questions please visit our help center.

    • Related Articles

    • Motion Factory File Manager - Create a sequence to fix the blank PNG - Premier Pro

      In this article, we'll explain how to prevent the blank PNG issue in Premiere Pro. For using the Mogrt file you need to create a sequence first. Then you should Drag & Drop the MOGRT file into the timeline panel. Create a sequence If you Drag & Drop ...

    • Motion Factory File Manager - Installation

      In this article, we will demonstrate how to install Motion Factory in Adobe Premiere and Adobe After Effect Requirement : Adobe Premiere 2019 and above Adobe After Effect 2019 and above Have Adobe ID or have one of the following file installers 1 - ...

    • Motion Factory File Manager - Manually Installation

      In this article, we will demonstrate how to install Motion Factory in Adobe Premiere and Adobe After Effect manually. Requirement : Adobe Premiere 2018 and above ( 2018.1 for MGORT compatibility ) Adobe After Effect 2018 and above Installation Steps ...

    • Motion Factory File Manager - How to install Typoking

      We assume you're here because you've purchased the Typoking package and now you're ready to use it 1. Install the Motion Factory File Manager by reading this Article. 2. Please unzip the file you have downloaded from Envato ( VideoHive) 3. Open AE or ...

    • Motion Factory File Manager - Uninstallation

      In this article, we'll explain how to uninstall the Motion Factory plugin. There are two ways for uninstalling the Motion Factory: Using Anastasiya plugin Download the Anastasiya plugin from here. Install it. Open it to see the list of the Adobe ...