This article can help you to use Motion Factory when you are seeing the following issues:
1- Restart error appear
2- Impossible to login in Motion Factory
3- Impossible to use the import button
4- Motion Factory blank window
1- Make sure you haven't set any character except numbers and letters for the windows username or mac username. (It isn't related the Motion Factory username)
If you've set the special characters for the username, you can change it or create another username and install Motion Factory again.
If it isn't possible to change the username, please run the attached file and then use Motion Factory.
2 - Be sure that you are using AE or PR 2017.1 and above ( we recommend 2018 and 2019 )
Now in rare situation you need to copy a file manually so please follow the steps depends on the OS you are using :
1- Download the attached file "MotionFactory.plugin.zip".
2- Extract it.
3- Copy the folder into /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
1- Download the attached file "MotionFactory100.aex".
2- Copy the file into C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\
After that please restart AE and PR to see if the issue happens again or not.
if you have any further questions please visit our help center.